I work for a company that primarily sells online. As such, we often send out e-mails to our opted in customers, and occasionally to those that have requested information. In this day and age of SPAM and “reputation values” for e-mail, getting into the INBOX is important.
This week I got an e-mail in my Yahoo! mailbox that had a small blue ribbon next to it. At the top of the e-mail it says - ”This is a certified e-mail from “xyz.com”. Learn More (as a hyperlink). So I clicked to learn more because I thought it could be a valuable tool for our own e-mail. That led to the oddest exchange of e-mails I have had with a company from whom I would like to buy a service.
After clicking on “Learn More”, I then clicked on the “contact cutomer care” button. In the box I write – “I would like more information to set up my company for CertifiedEmail”. I get the standard – “we will be with you in 24 hours” response. Then, about 24 hours later I get a note from customer care that says -
“Hello Kevin,
Thank you for writing to Yahoo! Mail.
We’re not really clear on the problem that you are having. Can you
describe it in more detail? We’ll be happy to help.
Be sure to check the Official Yahoo! Mail Blog for more information and
the latest updates about Yahoo! Mail!
– http://ymailupdates.com/blog/
Regards,
William
Yahoo! Customer Care
I am thinking, Ok this has been fed to a AI responder and “Certified Mail” does not compute. Interesting that they named their computer William.
I responded with ”No problem. I would like more information to set up my company for CertifiedEmail. I got an e-mail from another company with a blue ribbon by it and a header statement that said it was CertifiedMail. I would like to get CertifiedMail for my company”.
Another program joins the fray – this time named David -
Hello,
Thank you for writing to Yahoo! Mail.
We understand you have issues affecting your Yahoo! Mail account. We’re
glad to be of assistance. To help us get a better understanding of the
issue, please reply with the following details:
1. Please describe all the actions you took leading up to the problem,
and include what functions you had wished to accomplish.
2. If you’re seeing an error message, please include the exact text of
the error messaging. It’s important that you include the entire error
message for our analysis.
3. Describe how often the issue occurs and provide any other relevant
information.
Once we get your response, we’ll be happy to look into the issue. We
look forward to hearing from you soon.
Be sure to check the Official Yahoo! Mail Blog for more information and
the latest updates about Yahoo! Mail!
– http://ymailupdates.com/blog/
It has been a pleasure assisting a valuable customer like you. Have a
nice day!
Regards,
David
Yahoo! Customer Care
At this point, I now don’t really care about CertifiedMail from Yahoo! I am thinking about writing back and asking “how valuable of a customer am I?”
